Frequently Asked Questions (FAQ)
1. What is your return policy?
We accept returns within 30 days. Items must be unused, in original condition, and include proof of purchase.
2. How do I start a return?
Email us at sales@fusionbodyart.com to begin the process.
3. Do you offer exchanges?
Yes, exchanges are available within the 30-day return period.
4. Who pays for return shipping?
- Customer pays for change-of-mind returns
- We cover costs for faulty, damaged, or incorrect items
5. What if my item is faulty or damaged?
You may be entitled to a replacement, repair, or refund under Australian Consumer Law. Please contact us within 2 days of delivery where possible.
6. Are there non-returnable items?
Yes. Used, opened, or personalised items may not be eligible for return. For hygiene reasons, opened face paints, cosmetics, glitter, or adhesives may also be excluded unless faulty.
7. How long do refunds take?
Refunds are processed within 2 business days after approval.
8. Can I cancel my order?
Yes, before dispatch. If your order has already shipped, it will need to be returned once received.
9. How long does shipping take?
Delivery usually takes 2–9 business days within Australia depending on location and carrier.
10. Do you offer local pickup?
Yes, free local pickup is available and is usually ready within 24 hours.
11. Will I get tracking details?
Yes, tracking details are sent once your order has been dispatched.
12. What payment methods do you accept?
We accept the following payment options:
- Credit & Debit Cards: Visa, Mastercard, American Express
- Digital Wallets: PayPal, Shop Pay, Google Pay, Apple Pay
- Buy Now, Pay Later: Afterpay
Available payment methods may vary depending on your location, device, or eligibility and will be shown at checkout.
13. Is payment secure?
Yes, all payments are processed securely through encrypted payment gateways.